Airport or hotel transfer cancellation – In case you have pay in advance your service, it is still possible to cancel the reservation and take back the entire prepaid amount. Only the small bank fee for the operation will be on your charge. What you only have to do to not loose the money, is to cancel before the flight taking off in case of arrivals in our airports, and maximum one hour before the pick up time in case your transfer will start from the hotel. To proceed with the cancelation, it is enough to contact us at 0039- 3928123573 by calling, texting a sms or texting in whatsapp, or you can also email us at : firstname.lastname@example.org. If you will not be in time with the cancellation unfortunately you will loose the entire amount of the service you have booked. In case you booked a package of services you will loose only the amount of the first service of the package.
Civitavecchia port transfer cancellation – In case you pay in advance a service that starts from Civitavecchia port and you want to cancel without loosing the money, it is enough to cancel before the 6 pm of the day before the transfer. Only the small bank fee for the operation will be on your charge. To proceed with the cancelation, it is enough to contact us at 0039- 3928123573 by calling, texting a sms or texting in whatsapp, or you can also email us at : email@example.com. Note that while the ships are surfing, internet may not be available so inform us about your cancellation as soon as possible.
City tour cancellation – In case you pay in advance a Rome city tour or a tour from Rome to other cities, and you want to cancel without loosing the money, it is enough to cancel 3 hours before the tour beginning. Only the small bank fee for the operation will be on your charge. To proceed with the cancelation, it is enough to contact us at 0039- 3928123573 by calling, texting a sms or texting in whatsapp, or you can also email us at : firstname.lastname@example.org.
What happens if you want to cancel the entire package –In case you book a package of services and pay in advance, you can cancel the entire package without loosing your money. To do that, it will be enough to check what is the first service of the package, and then cancel it following its specific rules to do it without paying any penalty ( see above ). Of course, simultaneously with the cancellation of the first service, you will have to inform us about your wish to cancel all the package. To proceed you can contact us at 0039- 3928123573 by calling, texting a sms or texting in whatsapp, or you can also email us at : email@example.com.
That is possible of course. From time to time, we will consider the situation in order to decide if the price of the remaining part of the package will keep the advantages of the entire package. To proceed contact us at 0039- 3928123573 by calling, texting a sms or texting in whatsapp, or emailing us at : firstname.lastname@example.org.
What happens if the flight has a delay – In this case, of course you will find your driver at the airport, even when the delay is very big. We will track your flights from here and menage the delays. The delay will possibly mean the change the original driver assigned to you, in case you wanted to know previously his name.
What happens if the flight will be cancelled – We always keep the flights of our customers under control and we will be able to see the cancelation. In case you did not pay any advance, the reservation will just expire. In case you have payed an advance or the entire service, you can choose between having your money back or change the reservation for your next arrival in Rome. In case you choose to have your money back you will pay only the small bank amount to refund you.
Transfers at night time from the airports– Every pick up operated within 23.30 and 6,00 will be considered done at night time and there will be an extra fee of 10 euros. For the flights arriving at the airports we consider the flight landing time as the pick up time. So if the flight will land between 23,31 and before 6 your transfer will be overcharged.
Transfers at night time from the hotel or any private address in Rome – Every transfer operated from a Rome city hotel or a private address between 23.30 and 6,00 will be considered done at night time and there will be an extra fee of 10 euros.
Drivers waiting time at the airport –The rate of your transfer includes already the driver waiting time at the airport . The driver will wait until 1,5 hours after the landing time. During the waiting, our office or the driver will try to get in touch with you, to welcome you and ease the meeting with the driver, so please switch on your telephone as soon as you come out from the airplane. Passed the 1,5 hour, if we will not have news from you, we will declare ” customer no show “, driver will go away and you will loose the prepaid amount, in case you have payed it. The first concat at the airport can come from you too. You can reach us using our call center number : 0039 – 3928123573 ( text message or whatsapp ) or emailing us at email@example.com. See the sections below about how to meet the driver at the airports.
Drivers waiting at Civitavecchia port – The Civitavecchia transfer’s rates already include the drivers waiting. Drivers will wait until one hour and a half after the appointment time, unless we will be able to reach you on the phone and have the confirmation of your presence on the ship. In this case, we will wait until you will come out, whatever will be the waiting. After 1,5 hour, if we will not hear from you, we will declare ” customer no show ” and go away. In this case, if you have chosen the payment in advance or payed a deposit, you will loose the money. During the waiting time, our office or the driver will try to get in touch with you so please switch on you phone as soon as the ship arrives at the port. The input to contact us may also come from you. You can reach us using our call center number : 0039 – 3928123573 ( text message or whatsapp ) or emailing us at firstname.lastname@example.org.
What happens if the ship arrive late at the port – Fortunately, that happens really very rarely. If it will happen though, we can discover it only when our driver will be already at the port, so he will still wait for you. To help the situation, please switch on your phone as soon as the ship reach Civitavecchia port.
How long before we declare no show – After one hour and a half of waiting, either at the airports or Civitavecchia port, if we will not be able to get in touch with you during the waiting, we will declare no show and the driver will go away. In case of no show you will lose the money payed in advance or eventual deposits. That is very easy to avoid simply switching on your phone so that we can contact you during the waiting or counting us yourself at the number 0039-3928123573 ( calling or texting sms or whatsapp ) or email us at email@example.com.
How do I meet my driver at Fiumicino airport – Your driver at the airport will show a sign with your name or a name we have agreed before. To meet him follow this simple instructions. If you have only hand luggage or if you will find quickly your checked baggage on the tape, come out and search for the sign with your name among the drivers. It will be easy because they have a special area to wait and they will be all together there. Differently, if the luggage recovery takes more time, make sure your telephone is on and check it continuously, because we will try to contact you by a call or WhatsApp. Do not forget that drivers will wait maximum 1,5 hours if we cannot get in touch with you by phone. So if your phone has problems to get the line but you find your luggage before 1,5 hour, come out and search for your driver, he will be there. Instead, if your phone will problems with line but you think the luggage recovery will take more than 1,5 hours ( it is rare though ) come out and search for your driver to ask him to wait over 1,5 hours or ask someone, possibly Italian, to borrow the phone to call us and inform us that you need an extra waiting. We will be happy to wait. Our contacts : office 0039-3928123573 ( calling or sms or whatsapp ) or email : firstname.lastname@example.org.
How do I meet the driver in Ciampino airport – Meeting the driver in Ciampino airport is very easy because the airport is really very small. After the luggage recovery room you will step out in the small relatives and drivers waiting room. The number of the drivers standing with the signs will be small and you will easily find the one who is showing your name. Our drivers wait until 90 minutes after the landing and then go, unless they have a contact with you during this time. So, please, switch on your phone as soon as the flight is down and control it continuously in order to let us to contact you. We may reach you by a calling, sms or a whatsapp. If your phone will not work and you understand you will have to wait more than 9o minutes for your luggage, please come outside and ask your driver to wait for you or ask someone ( possibly Italian ) to borrow you his phone and call us. You can reach us at 0039- 3928123573 by calling, sms or whatsapp or at email@example.com.
How do I meet the driver at Civitavecchia port – As soon as you step out from the recovery luggage room you see a cloud of drivers waiting with the signs. You just have to find the one who will hold your name. Remember that drivers do not wait near their cars or other places in the port area, because they have a specific area to stay wanted from the port authority. Our driver will wait for you until 90 minutes after the appointment time. After that, if we doesn’t have any contact with you during this time, the driver will go away. So it is very important that you switch on your phone when the ship reach Civitavecchia port, and check it continuously to ease the contact with us. If your telephone will have problems and you understand that you will be later than 90 minutes, please come out, search for your driver and ask him to wait for you, explaining your problem. Otherwise, you can also ask someone ( possibly Italian ) to borrow you his phone and contact us. You can reach us calling, texting sms or WhatsApp at 0039 – 3928123573. Our email is at firstname.lastname@example.org.
How do I decide if I need a sedan or a minivan – A sedan can keep maximum four people and maximum two big bags and one hand bag or one big bag, one medium bag and two hand bags and so on with the smaller sizes. In case you are less than 4 people we also allow to put some bags inside the vehicle, on the seats, but only if the will not be visible from outside the car’ s windows. If your situation if different from the ones above, then you need a minivan.
How many of us and how many bags in a minivan – The biggest minivan in Italy ( after which we have the busses ) is for 9 people : the driver plus 8 passengers. The biggest minivan can keep about 8 big bags plus 4 hand bags. Otherwise, 8 big bags plus 2 medium bags. Otherwise 6 big bags, 3 medium bags and 3 hand bags and so on. We will be able to confirm previously if your luggage will fit.
The distance from my hotel to the airport is included in the rate or do I have to pay an extra ? – The maximum distance of each transfer was studied to reach the relative specific destination plus a big area after it. In example, our transfer Fiumicino <> Rome maximum distance is enough to cover all Rome city centre plus a big area around it. In the relative page of each individual transfer you can find the maximum distance included in the rate. You can check if your transfer distance is included by using the function ” indication ” of google maps.
Why do I have to leave my phone number to book – Leaving your phone number in the reservation form is very important to ease the meeting with the driver at the appointment and to solve any situation would come up. As mentioned above in the privacy point, we will treat your datas in respect of the relative European law.